General information
How do I set up new users or airtightness testers?
How do I set up new users or airtightness testers?
Every individual person using the Pulse equipment or interacting with Pulse Online should do so using their own user account and email address.To add new users or manage existing users on your account, please contact us.
Where can I find my calibration certificate?
Where can I find my calibration certificate?
Calibration certificates are emailed to the lead contact for your company when equipment is purchased as well as after every service.Replacement copies of the certificates can be obtained by contacting us.
Using the equipment
Why isn't my air receiver being recognised?
Why isn't my air receiver being recognised?
In the first instance, verify that the interconnect cable is plugged in at both the controller and air receiver ends. It may help to unplug and reattach it to ensure that the connector is seated properly.If the air receiver is still not recognised within a few seconds, try power cycling the controller by turning it off and waiting for the green LED to disappear.After 10 seconds, turn the power back on and the air receiver will hopefully be identified and listed on the System status screen.
Why won't my compressor turn on?
Why won't my compressor turn on?
Other than the power not being turned on, the most common reason that a compressor will not turn on is due to the safety cut-out switch reaching 10 bar.If the compressor is turned on without an air receiver connected, the pneumatics of the pump will pressurise and the compressor will not turn back on until this pressure is released.When this occurs, connecting the hose to either the compressor or air receiver requires much more force than normal as you need to overcome the built-up pressure within.
Why is my USB flash drive not recognised?
Why is my USB flash drive not recognised?
Your Pulse controller supports USB-A flash drives up to 256GB. Larger capacities and USB-C flash drives using an adapter may work but have not been tested.Additionally, your USB flash drive must be formatted using one of the following formats:
- FAT32
- exFAT
- VFAT
Pulse results
Why does the Pulse Online result differ to my controller?
Why does the Pulse Online result differ to my controller?
Pulse Online will always use the latest version of our Pulse data analysis algorithm to calculate the result.We frequently optimise the algorithm used in calculating the air leakage result. If your controller is giving a slightly different result, it may be that it is not using the latest software version.Regularly updating the controller to the latest software package should resolve the issue.
Why is my Pulse test presented as a warning?
Why is my Pulse test presented as a warning?
A warning may be produced when the achieved pressure during a test does not span 4 Pa. This could be because it either didn’t achieve enough pressurisation within the building or overpressurised the building too much.Refer to the list of test warnings for a description and possible remedies.
Why is my Pulse test showing as invalid?
Why is my Pulse test showing as invalid?
There are several criteria and validation checks used to ensure that Pulse test results are accurate and dependable.Refer to the list of invalid reasons for a description and possible causes.
Why does my Pulse result not agree with a blower door test carried out on the same property?
Why does my Pulse result not agree with a blower door test carried out on the same property?
This will usually be as a result of many of the factors described above. It can, however, also be as a consequence of the error associated with extrapolating the Pulse data up to 50 Pa (the cited achieved pressure range are the pressures as which Pulse has directly measured the air leakage).Other factors can include variations in test set up and changes on-site, especially when testing is conducted at different times by different testers.Fundamentally they are two different tests carried out at two different pressures and absolute agreement would not be expected.
Test reports
Why are my test reports not printing properly?
Why are my test reports not printing properly?
Check that you have the output paper size set to A4 and that the following options are selected in the print dialog:
- Print headers and footers = NO
- Print background graphics = YES