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All Pulse equipment is supplied with a 24-month limited warranty as standard from the date of despatch. Equipment must be used and maintained as per the procedures outlined in this user documentation.

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Overview

The limited warranty covers defects in materials and workmanship in Products manufactured by Build Test Solutions (BTS). Products include all new equipment or accessories that were purchased directly from BTS by the Product Owner. The Product Owner is defined as the original purchaser of the Products from BTS. Warranties are non-transferrable where Products have been resold to a new owner. The warranty covers repair or replacement of faulty parts on a like-for-like basis. At our discretion, BTS may offer a refund if the Product is deemed irreparable. To make a warranty claim, your Products must have been serviced in line with the recommended servicing schedule (every two years as a minimum, or annually if you are conducting 1,000 or more tests per year).
Modifying the equipment in any way or using non-genuine service parts will void your warranty and could potential cause damage or injury to yourself or others.

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Warranty types

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Standard limited warranty

The Standard Limited warranty supplied is 2 years parts and labour.

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Extended limited warranty

An optional Extended Limited warranty can be purchased at the time of your original order. The Extended Limited warranty is 5 years parts and labour.

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Period of coverage

The limited warranty starts at the despatch date of the Products.

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Who is covered?

The limited warranty extends to the Product Owner, which is the company, or entity that first purchased the Products directly from Build Test Solutions.

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How to make a warranty claim?

Please contact us and describe the problem you are experiencing. BTS will, in the first instance, assign an engineer to assess the problem and attempt a remote fix. If the problem can not be resolved remotely the engineer will authorise you to return the Product to BTS for service.

Speak to us

Contact our support team by phone on 0333 444 2870
Returns can either be dropped off in person or shipped directly to our workshop at the following address:

Build Test Solutions Ltd
Unit A, Building 8
The Old Depot
Weedon Bec
Northamptonshire
NN7 4PS
United Kingdom
Return shipping costs, duties, import fees and any other costs involved in returning the Product are the responsibility of the Product Owner.

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Shipping and repair

All Products covered by the warranty must be returned to BTS for repair and service at your expense for shipping, duty and taxes. Returned Products covered under the limited warranty will be repaired or replaced free of charge, and returned to you at our expense. Products not covered under the limited warranty will be repaired and returned to you at your own expense upon receipt of full payment for such repairs and shipping. Products where defects cannot be discovered will be shipped back to you at your expense also.

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Warranty exclusions

The limited warranty does not cover:
  • Products resold by the Product Owner;
  • Consumable parts, such as filters, cables, hoses and cloth parts of products or protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship;
  • Cosmetic damage, including but not limited to scratches, dents and broken plastic on ports and bulkheads;
  • Damage caused by accident, abuse, misuse, liquid contact, fire, flooding or other external cause;
  • Damage caused by operating the Product outside of procedures detailed in the documentation or in a way not intended;
  • Damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Build Test Solutions;
  • Products that has been modified in any way to alter functionality or capability without the written permission of Build Test Solutions;
  • Products that have not been serviced in line with the recommended service schedule;
  • Any Product where the serial number has been purposefully removed or defaced;
  • Shipping costs to return the Product to us (including any duties or applicable fees);
  • Lost business due to faults, hardware or software malfunctions or failure of any product to meet expectations;
  • Any non-Build Test Solutions branded hardware products or any software, even if packaged or sold with BTS hardware. Manufacturers, suppliers, or publishers, other than Build Test Solutions, may provide their own warranties to you – please contact them for further information.
  • Broken or cracked display screens.

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Other limitations

This is our complete warranty for the Products, and states your exclusive remedies. This limited warranty is given in lieu of all other express warranties. Implied warranties, including without limitation, the implied warranties of merchantability and fitness for a particular purpose are given only if specifically required by applicable law. Otherwise, they are specifically excluded. No warranty is made that the software will meet your requirements or will work in combination with any hardware or applications software products provided by third parties or that any/all defects in the software products will be corrected. In no event shall Build Test Solutions be liable, whether in contract or tort (including negligence) for damages in excess of the purchase price of the Product, or for any indirect, incidental, special or consequential damages of any kind, or loss of revenue or profits, loss of business, loss of information or data, or other financial loss arising out of or in connection with the ability or inability to use the Products, to the full extent these damages may be disclaimed by law.