> ## Documentation Index
> Fetch the complete documentation index at: https://docs.pulseairtest.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Technical support

## Requesting help with a problem

If you have a problem that you cannot find the answer to anywhere on this documentation site, please follow the procedure below to create a support ticket:

<Card icon="camera" title="Take photos or a video" horizontal>
  Where appropriate, take photos or a short video of the problem you are experiencing. This will help us understand the issue quickly.
</Card>

<Card icon="pen-to-square" title="Describe the problem in detail" horizontal>
  Describe the problem in as much detail as possible, including the setup procedure and steps taken before the issue occurred.
</Card>

<Card icon="paper-plane" title="Submit a support ticket" href="https://support.buildtestsolutions.com" horizontal>
  Submit all the information, including your contact details, on our <a href="https://support.buildtestsolutions.com" target="_blank">dedicated support portal</a>.
</Card>

## Enabling remote logging

On occasion, our technical support team may request that you enable remote logging (if it isn't already enabled).
This will capture and send logging and diagnostic information to our team to help diagnose the issue.

The *Enable remote logging* toggle can be found on the main *Settings* screen under the *System* panel.

<Note>
  You must be connected to Wi-Fi in order to use the remote debugging feature.
</Note>

## Other ways to contact us

<CardGroup cols={2}>
  <Card title="Speak to us" icon="phone-volume" href="tel:+443334442870">
    Contact our support team by phone on 0333 444 2870
  </Card>

  <Card title="Email us" icon="at" href="mailto:support@buildtestsolutions.com">
    Contact our support team by email at [support@buildtestsolutions.com](mailto:support@buildtestsolutions.com)
  </Card>
</CardGroup>